Refund policy

Refund, Replacement & Cancellation Policy

This policy explains the terms and conditions under which you may cancel, return, or seek a refund for any product purchased from our platform.

Cancellations / Returns

  • Cancellation or return requests will only be accepted within 7 days of placing the order.

  • Requests will not be accepted once the product has been shipped or is already out for delivery.

  • In such cases, you may choose to reject the product at the time of delivery.

Refunds & Replacements

  • Refunds or replacements are applicable only if the product delivered is damaged, defective, or of unsatisfactory quality.

  • Once approved, refund processing timeframe: within 5 business days from approval.

  • Refund credit timeframe: the amount will be credited to your original payment method within 7 business days after processing.

  • If a replacement is approved, the replacement product will be delivered within 5 to 7 business days from the date of approval.

Damaged or Defective Items

If you receive a damaged or defective product, please contact our customer service within 7 days of delivery.
The issue will be verified, and once confirmed, you will be eligible for a refund or replacement as per the above timelines.

Product Mismatch or Expectations

If the received product does not match the description or your expectations, please report it to our customer service within 7 days of receipt.
After review, our team will make an appropriate decision regarding replacement or refund.

Warranty-Related Complaints

For items covered under manufacturer warranty, please contact the manufacturer directly for warranty claims or support.